Digital Experience, Enterprise Commerce & Marketplaces

e2y (an NTT company) is an award-winning digital experience, enterprise commerce and marketplace consultancy, delivering state-of-the-art solutions for firms aiming to improve their customer experience. We are SAP CX and Mirakl marketplaces experts.
We provide competition-beating implementations of SAP Customer Experience (CX), formerly known as Hybris, and Mirakl marketplaces.
We combine our business acumen and technical expertise to deliver high quality B2C, B2B, B2B2C Commerce and Marketplace solutions.

SAP Customer Experience

As the SAP CX expert team at NTT ltd, we unlock a world of digital innovation, customer value and growth for our clients. We build trusted relationships between brands and customers. We deliver the personalised experiences customers want – and the privacy they demand with the SAP Customer Experience Suite:
Commerce, Marketing, Sales, Service, Cloud Platform Integration and Customer Data.

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Digital Commerce

Market & sell your digital and physical products online via B2C or B2B platforms. Give your customers what they want, when they want it, with omni-channel commerce. Integrate all touchpoints onto a customer experience platform. Personalise every commerce experience, down to each customer micro-moment.

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Digital Marketplaces

Increase revenue and margin by expanding your assortment through trusted partners, avoiding inventory and overhead costs. Sell new products and services online. Gain the agility needed to serve customers in the digital age with your B2C or B2B online marketplace.

Our expertise

Our tailored and crafted capabilities span across digital commerce strategy, digital commerce, digital innovation, digital customer experience and digital marketplaces. We're a trusted SAP and Mirakl solution partner.

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B2C Commerce

Give your customers what they want, when they want it.

  • Business to consumer commerce - We give you the tools you need to deliver contextual customer experiences at every touchpoint and on every channel
  • Customer experience - We help build relevant, personalised and exceptional customer experiences covering desktop and mobiles shopping journeys
  • Product content management - We help deliver consolidation and centralised management of product information and attributes across all channels
  • Order management - We bring clarity and operational efficiency by getting a single view of your demand, inventory and supply globally
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B2B Commerce

The best of B2C for your B2B customers.

  • Business to business commerce - Manage different businesses from a single platform, including your relationship with different suppliers, distributors and partners
  • B2B purchasing experience - Enable B2B customers to manage their own accounts and place orders with purchasing limits, individual budgets
  • Product content management - Support the most complex configurations, including products with multiple dimensions and price lists tailored for individual customers
  • Order management - Make order processing across all channels quick and easy, including complex arrangements such as bulk ordering or order fulfilment
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Digital Marketplaces

Invest in growth, speed your time-to-market and don’t get amazonised!

  • Marketplace platform - Grow your business with a robust, scalable, and easy-to-use marketplace platform connected to your eCommerce solution
  • Business to consumer - Deliver the customer experience today’s shoppers demand by quickly and easily extending assortment through trusted third-party sellers
  • Business to business - Use a B2B marketplace for your distributors to convert customers. Keep customers happy without creating channel conflict
  • Services - Deliver a customer experience that is not limited by products. Offer services such as installation, when your customers are shopping with you

2020 Global Customer Experience Benchmarking Report

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Is CX a differentiator or detractor in your organization?

Board-level accountability for CX is rising. Yet, only 12.1% of organizations say customers rate their CX at a promoter level.
Findings from the latest Global Customer Experience Benchmarking Report show a significant gap between top performers and their industry peers. Boardrooms need to follow through on sentiment and ensure that CX strategies are clearly formulated, managed and delivered.
When it comes to customer satisfaction, ease of resolution still matters most. A well-defined CX strategy and clear leadership are the foundation for a truly connected, effortless CX that will create value for your customers and business.
Get the latest data, insights and guidance on designing a fluent ecosystem that delivers effortless CX at every customer touchpoint, through every modality, across the organization. Our Executive Guide and full access to the 2020 CX Benchmarking interactive portal is your first step towards developing an effortless experience.

Get in Touch

We have the right solution for your business: Digital Commerce, Digital Marketplaces and SAP Customer experience. We're a trusted SAP and Mirakl solution partner. Reach out to us to discuss.
For new business, contact us at newbusiness at e2ycommerce.com.

If you are interested in joining our team, check out our recruitment website.

About e2y

e2y is an award-winning digital experience, enterprise commerce and marketplace consultancy, delivering state-of-the-art solutions for firms aiming to improve their customer experience and achieve growth. We enable digital transformation. We work with companies of all sizes and types – from small B2B companies in growth mode to large, global consumer brands, manufacturers and retailers.

Part of NTT, e2y is is the leading partner for SAP Customer Experience (SAP CX, formerly Hybris) and Mirakl marketplaces solutions with offices in 57 countries. With headquarters in the UK, e2y is the Digital Experience expert team of the Intelligent Business division of NTT ltd.