Digital CRM & Customer Experience

Deliver the personalised experiences customers want – and the privacy they demand. Build stronger relationships with your customers, and earn and keep their trust, with SAP C/4HANA. The customer experience (CX) suite offers cloud solutions for commerce, marketing, sales, service and customer data.

SAP C/4HANA is about moving fast, connecting moments, and build trust at every stage of customer engagement. It is the fourth generation of CRM, SAP's suite of five industry-leading cloud solution portfolios.

SAP Commerce Cloud

  • Supports B2C, B2B, and B2B2C
  • Product Content and Order Management
  • Pre-built Integrations to other SAP systems
  • Flexibility for Innovations
  • Industry Accelerators
  • Commerce for Small and Midsize Enterprises

SAP Customer Data Cloud (from Gigya)

  • Secure Customer Identity
  • Enable Customer Consent
  • Single Unified Customer Profile
  • Building Digital Relationships
  • Drive Registrations and Engagement
  • Address GDPR requirements
  • Customer Identity Managemen

SAP Marketing Cloud

  • Consumer and Customer Profiling
  • Segments, Campaigns and Customer Journeys
  • Lead Management and Nurturing
  • Marketing Planning, Performance, and Analytics

SAP Sales Cloud

  • Sales Force Automation
  • Sales Performance Management
  • Retail Execution
  • Configure Price and Quote
  • Subscription Billing
  • Sales Enablement and Learning

SAP Service Cloud

  • Comprehensive Self-Services
  • Customer Service from Anywhere
  • Integrated On-Site Service
  • Services Process and Operations
  • Automated AI Customer Service Ticketing
  • Expedited, Scalable Issue Resolution

SAP Cloud Platform Integration

  • Gain real-time, trusted access to SAP and non-SAP data and processes in hybrid and heterogenous environments
  • Access enterprise data and processes from SAP and non-SAP systems with 1000+ out-of-the-box business process integrations and 160+ open connectors to 3rd party apps
  • Ensure continuity, governance and security through professionally managed cloud services

SAP C/4 Hana Foundation

  • Connect, configure, run, and extend their C/4HANA from the single central management console
  • Centralized common identity and role management across the C/4HANA suite
  • Unified, scalable, extensible and open API layer to SAP customers and partners
  • Extensibility framework SAP Cloud Platform Extension Factory

e2y and our expertise with SAP Customer Experience (formerly Hybris)
  • 20+ projects successfully delivered over the past few years. Helped companies deliver their digital experience strategy and implementation like Satair, Muller, Easyjet, Alumeco, Samsung or Duni. View our clients here
  • Expert team since version 4.x of Hybris Commerce
  • Upgraded every minor version of Hybris Commerce since 2014
  • Proud crafters of the Worldpay, Mirakl and Global-E connector
  • Experience with on-premise, SAP Cloud as well as the New Commerce Cloud in Microsoft Azure and Amazon AWS
  • Dedicated team helping SAP with R&D of the SAP Commerce Cloud
  • Winner of the award for the SAP Global Most Innovative Partner in 2017