Digital CRM & Customer Experience

Deliver the personalised experiences customers want – and the privacy they demand. Build stronger relationships with your customers, and earn and keep their trust, with SAP C/4HANA. The customer experience (CX) suite offers cloud solutions for commerce, marketing, sales, service and customer data.

SAP C/4HANA is about moving fast, connecting moments, and build trust at every stage of customer engagement. It is the fourth generation of CRM, SAP's suite of five industry-leading cloud solution portfolios.

SAP Commerce Cloud

  • Supports B2C, B2B, and B2B2C
  • Product Content and Order Management
  • Pre-built Integrations to other SAP systems
  • Flexibility for Innovations
  • Industry Accelerators
  • Commerce for Small and Midsize Enterprises

SAP Customer Data Cloud (from Gigya)

  • Secure Customer Identity
  • Enable Customer Consent
  • Single Unified Customer Profile
  • Building Digital Relationships
  • Drive Registrations and Engagement
  • Address GDPR requirements
  • Customer Identity Managemen

SAP Marketing Cloud

  • Consumer and Customer Profiling
  • Segments, Campaigns and Customer Journeys
  • Lead Management and Nurturing
  • Marketing Planning, Performance, and Analytics

SAP Sales Cloud

  • Sales Force Automation
  • Sales Performance Management
  • Retail Execution
  • Configure Price and Quote
  • Subscription Billing
  • Sales Enablement and Learning

SAP Service Cloud

  • Comprehensive Self-Services
  • Customer Service from Anywhere
  • Integrated On-Site Service
  • Services Process and Operations
  • Automated AI Customer Service Ticketing
  • Expedited, Scalable Issue Resolution

SAP Cloud Platform Integration

  • Gain real-time, trusted access to SAP and non-SAP data and processes in hybrid and heterogenous environments
  • Access enterprise data and processes from SAP and non-SAP systems with 1000+ out-of-the-box business process integrations and hundreds of open connectors to 3rd party apps
  • Ensure continuity, governance and security through professionally managed cloud services

SAP C/4 Hana Foundation

  • Connect, configure, run, and extend their C/4HANA from the single central management console
  • Centralized common identity and role management across the C/4HANA suite
  • Unified, scalable, extensible and open API layer to SAP customers and partners
  • Extensibility framework SAP Cloud Platform Extension Factory

e2y and our expertise with SAP Customer Experience (formerly Hybris)
  • 20+ projects successfully delivered over the past few years. Helped companies deliver their digital experience strategy and implementation like Airbus, Conde Nast, Duni, Easyjet, Muller, Samsung, Satair or Swarovski. View our clients here
  • Expert team since version 4.x of Hybris Commerce
  • Upgraded every minor version of Hybris Commerce since 2014
  • Proud crafters of the, Global-E, Mirakl and Worldpay connector for SAP Commerce
  • Experience with on-premise, SAP Cloud as well as the New Commerce Cloud in Microsoft Azure and Amazon AWS
  • Dedicated team helping SAP with R&D of the SAP Commerce Cloud
  • Winner of the award for the SAP Global Most Innovative Partner in 2017

About e2y

We are the SAP Customer Experience and Mirakl marketplaces expert team in the Intelligent Business division of NTT ltd.